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Mike Eng
User Experience Leader
Work samples
Veterans Affairs – Bringing Clarity into the Service of Submitting a Disability Benefits Claim
Blue Button 2.0 API – Identifying Untapped Growth Opportunities through Journey Maps
HQR – Highlighting Painpoints and Empowering Stakeholders with Service Blueprints
EQRS – Reducing Support Burden through Improved User Role Management
Ad Hoc – Leveraging the Skills of our Company Research Practice with a Research Methods Library
InCrowd – Reducing Errors and Increasing Profits by Building a Self-Service Option into the Product
Buildium – Eliminating a Bottleneck from Property Managers’ Workflows
QPP – Empowering Users to Answer their Own Questions with a Rearchitected Resource Library
FM Global Reason Online – Bringing an Established Print Publication to the Web
Blog
LinkedIn
Resume
Email me
Mike Eng
User Experience Leader
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Work samples
Veterans Affairs – Bringing Clarity into the Service of Submitting a Disability Benefits Claim
Blue Button 2.0 API – Identifying Untapped Growth Opportunities through Journey Maps
HQR – Highlighting Painpoints and Empowering Stakeholders with Service Blueprints
EQRS – Reducing Support Burden through Improved User Role Management
Ad Hoc – Leveraging the Skills of our Company Research Practice with a Research Methods Library
InCrowd – Reducing Errors and Increasing Profits by Building a Self-Service Option into the Product
Buildium – Eliminating a Bottleneck from Property Managers’ Workflows
QPP – Empowering Users to Answer their Own Questions with a Rearchitected Resource Library
FM Global Reason Online – Bringing an Established Print Publication to the Web
Blog
LinkedIn
Resume
Email me
commuting
Technology and Presence
May 12, 2010
September 25, 2023
You might call this one poetry.