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Mike Eng
User Experience Leader
Work samples
Veterans Affairs – Bringing Clarity into the Service of Submitting a Disability Benefits Claim
Blue Button 2.0 API – Identifying Untapped Growth Opportunities through Journey Maps
HQR – Highlighting Painpoints and Empowering Stakeholders with Service Blueprints
EQRS – Reducing Support Burden through Improved User Role Management
Ad Hoc – Leveraging the Skills of our Company Research Practice with a Research Methods Library
InCrowd – Reducing Errors and Increasing Profits by Building a Self-Service Option into the Product
Buildium – Eliminating a Bottleneck from Property Managers’ Workflows
QPP – Empowering Users to Answer their Own Questions with a Rearchitected Resource Library
FM Global Reason Online – Bringing an Established Print Publication to the Web
Blog
LinkedIn
Resume
Email me
Mike Eng
User Experience Leader
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Work samples
Veterans Affairs – Bringing Clarity into the Service of Submitting a Disability Benefits Claim
Blue Button 2.0 API – Identifying Untapped Growth Opportunities through Journey Maps
HQR – Highlighting Painpoints and Empowering Stakeholders with Service Blueprints
EQRS – Reducing Support Burden through Improved User Role Management
Ad Hoc – Leveraging the Skills of our Company Research Practice with a Research Methods Library
InCrowd – Reducing Errors and Increasing Profits by Building a Self-Service Option into the Product
Buildium – Eliminating a Bottleneck from Property Managers’ Workflows
QPP – Empowering Users to Answer their Own Questions with a Rearchitected Resource Library
FM Global Reason Online – Bringing an Established Print Publication to the Web
Blog
LinkedIn
Resume
Email me
technology and society
Technology and Presence
May 12, 2010
September 25, 2023
You might call this one poetry.