blog

Finding and supporting a stakeholder’s “I wish” song can make them your biggest ally.

Invoking a herringbone model to explain a design process, especially when the situation looks bleak.

When describing the direction an object is moving, does one describe it from the object’s point of view, or the observer’s point of view?

A user research participant reminded me about how meaningful it can be to listen.

I think the concept of New Year’s resolutions is good but mostly ineffective. It puts a lot of pressure on one time of year to… Read More »On getting unstuck

When their team is struggling competitively, Ted Lasso and Coach Beard decide to implement a new paradigm (total football). The three regular fans heckle them… Read More »It’s their team. We’re just borrowing it for a little while.

I shared this with my colleagues a while back, so it might be old news to some. Problem My team has used Confluence for their… Read More »A hack for Confluence

Mindfulness is hard in many aspects of our culture. I think it’s especially tough in design or other software or product roles since we’re always… Read More »The challenge of mindfulness

If you’re into clarity and logic, English is not your friend. When there are words that are ambiguous, I try to find ones that have… Read More »Precision in words

I used to think I wasn’t a picky eater, but then after watching When Harry Met Sally a couple of times (it didn’t sink in… Read More »Detail in grocery list items