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Some have called for a shift away from the term “users” as in “user experience”, suggesting “human experience” instead since they think the term “users”… Read More »Users versus humans versus customers

Often I will go into a bakery and ask if they have any vegan pastries. Sometimes I get the response, “We don’t have anything vegan,… Read More »When schemas collide

I did some airplane travel recently and noticed that the seats didn’t quite line up with the windows. One row was set up so that… Read More »Disjointed ecosystems

A while back I heard about a life hack for how to avoid spilling crumbs when biting into a cracker at an art gallery opening:… Read More »Eliminate the problem instead of solving it

Yeah, they’re adorable. They’re a small handheld dessert. Also, they’re tasty. What’s not to like? Well, there are a few criteria one can use to… Read More »Why I mildly dislike cupcakes

I read this poem, On the Death of a Colleague by Stephen Dunn, in college, and I’ve been thinking about it again recently. My step… Read More »The unspoken words of a teacher

When I was searching for a new kitchen faucet, I had one must-have feature: the ability to set it to spray mode, turn the water… Read More »Kitchen faucet workflows and hacks

Saying no is hard. It means that if life were a musical, you’re telling the protagonist that what they just sang about in their “I… Read More »Saying no

I’ve been in some situations where an outside expert comes into a program I’ve been working on for years and suggests a solution they had… Read More »Ask questions first

Engineers like to solve problems. If there are no problems handily available, they will create their own problems. Scott Adams I often catch myself looking… Read More »The love of solving problems