Locus of Control
When I was early in my career, I put a lot of energy into everything that looked like a problem I could solve with design.… Read More »Locus of Control
mrengy
Forcing reply-all
I have a recurring problem where I’m trying to keep both me and my wife in the loop in an email conversation, but then the… Read More »Forcing reply-all
Earn your right to complain
Everyone has complaints about software / public infrastructure / services / products they use on a regular basis. This feedback is gold, but not many… Read More »Earn your right to complain
The impact of giving a damn
Both of my parents and one of my grandparents were radiologists, the kind of doctor who usually doesn’t interact directly with patients. Instead, a radiology… Read More »The impact of giving a damn
How not to design an email discussion list
Sometimes a simple design flaw can cause an online community to implode.
Another Problem with Mint Dental Floss, or How to Uncover Hidden Design Problems
On the impacts that most likely no one thought to look into when coming up with the idea of mint flavored dental floss.
Usability Observation #20: Useless Signage
A demonstration that if it needs a label, it is badly designed.
InCrowd: Global Surveys
Extending a platform to translate and field surveys to multiple countries and languages.
Buildium: Collecting Management Fees
My product team and I dug into what we thought was the problem, found the underlying problem, and resolved it.
Cornerwise
A responsive web application to enable residents and business owners to stay informed about pending construction projects in their area.